AI Tools Are Powering Smarter Governance in Russian Cities

Regional governments in Russia are turning to AI-driven process analysis tools to improve service delivery and reduce human error.

Cities across Russia are adopting artificial intelligence technologies to enhance public services. One such tool—Process Mining—is set to be introduced in the Novosibirsk region as part of a broader effort to optimize government operations.

Process Mining analyzes how citizen requests are handled, identifying stages where delays occur and helping to correct inefficiencies. The neural network will be particularly useful in digital service platforms and call centers, easing the burden on staff while minimizing human error.

Regional authorities explain that the first implementation will target the Unified Contact Center, aiming to streamline call handling and reduce wait times. Officials also note that residents of Novosibirsk are increasingly using AI tools across various public institutions.