The Prosecutor General’s Office Joins the Digital Transformation Push
Russia’s Prosecutor General’s Office is beginning to manage tasks, projects, and communications with the help of state-of-the-art technologies. An internal corporate system built on Russian digital solutions will be developed for the agency’s needs.
Digital transformation of government is one of the key priorities set by Russian President Vladimir Putin. In September 2025, the Prosecutor General’s Office approved a Digital Transformation Concept for prosecutorial bodies and organizations through 2030. One section of the document calls for a unified platform for electronic interaction among prosecutorial bodies at all levels and with other government agencies.
The Prosecutor General’s Office has identified a clear need for such a system. According to the technical specifications for the platform now being developed, the agency needs a unified system for tracking projects and tasks that provides transparent oversight of their execution and centralized reporting. It also needs a reliable, closed system for internal communications.
The project will be built on the server version of 1C-Bitrix24 Enterprise. The well-established CRM system is used by major companies and executive government agencies. It was originally developed as a platform for managing internal business processes as well as interactions between organizations and their customers. Technologically, however, it is a clearly structured database of interconnected objects with an integrated process-management mechanism that can be adapted to the needs of government agencies.
For the Prosecutor General’s Office, this will be a digital oversight tool that allows managers at different levels to see their teams’ work and overall areas of responsibility at a glance, generate reports on the execution of specific projects and assignments instantly, and assess whether deadlines are being met.
The platform will also serve as a unified communications hub. Along with secure messaging, it will support group chats and private channels for individual projects, as well as file and document sharing. Official correspondence can also serve as a digital case file for each individual task.
A separate component of the platform rollout is the creation of an “Interactive Map of International Cooperation.” It will display countries, agencies, documents, and materials related to international cooperation. Each country will have its own automatically updated digital dossier listing regional prosecutors, competent authorities, contact information for that country’s prosecutor general’s office, cooperation programs, bilateral meetings, and the substance of correspondence between agencies. The database will have both closed and open sections. Users from all countries will have access to the open section of the CRM.
Although the project is primarily about deploying an internal CRM system to streamline the agency’s operations, the digital transformation of the Prosecutor General’s Office is also intended to make its interactions with citizens and other government bodies as transparent as possible.
Scaling Up and Expanding Functionality
The specifications for the Prosecutor General’s Office’s digital platform already build in room for expansion. Initially, up to a hundred users will be able to work in the system simultaneously, but that number is expected to grow. The platform’s functionality will also be expanded, along with the number of projects and tasks it can support.
More internal processes could also be moved into the digital environment. The Prosecutor General’s Office will gain a tool for further automating administrative and management procedures. Agency leadership will also be able to move beyond a reporting-based approach and track progress on assigned tasks in real time, making adjustments when necessary.
Another key opportunity lies in using the data accumulated inside the system for management analytics, including analytics powered by neural-network technologies.
Digital Transformation of State Machinery
The push to introduce advanced technologies into Russia’s government administration system began in the early 2000s with the federal Electronic Russia program. In 2017, the Russian government approved the Digital Economy of the Russian Federation state program.
In 2020, President Vladimir Putin designated digital transformation as a national development goal for Russia through 2030.
The Federal Tax Service and the Federal Bailiff Service were among the pioneers in deploying CRM-like systems. They began this work in the 2010s, configuring their internal workflows around Russian software solutions. The Federal Tax Service used products from 1C and several other vendors, while the Federal Bailiff Service relied on its own automated information system developed by RED SOFT.
In September 2025, the leadership of Russia’s Investigative Committee set a digital transformation agenda for the agency and created a dedicated information technology unit.
The foundations of the Prosecutor General’s Office’s digital transformation were laid back in 2017, when the first version of its Digital Transformation Concept was approved. The changes underway today are a logical continuation of the agency’s drive toward innovation.
A Tool for Transparency and Efficiency
Deploying the new platform across the Prosecutor General’s Office is more than replacing a collection of disconnected programs with unified software. It means using state-of-the-art digital tools to build a more efficient management system for the agency. A unified digital system will enable continuous monitoring of tasks and projects while providing greater transparency and more precise record-keeping.
Over time, the CRM system could become the foundation for deeper digital transformation across the entire prosecutorial system. Within a unified workspace, agency leaders will be able to make decisions based on highly structured data while accessing documents and the results of employees’ work at every stage of case processing whenever they need them.
It is important to understand that the digital transformation of the Prosecutor General’s Office goes well beyond optimizing internal processes. It provides another qualitatively new tool for pursuing the agency’s central mission – upholding the rule of law and protecting citizens’ rights and freedoms and the interests of the state with the help of the most advanced technologies.
