Meters Under Control: Moscow Residents Can Schedule Utility Meter Inspections Through mos.ru

Digital Services as a Driver of Urban Comfort

The new service reflects a broader shift in Russia’s housing and utilities sector toward comprehensive digital service delivery. Instead of navigating offices and wait times, residents can submit a request through mos.ru or the mobile apps My Moscow and Electronic House in under five minutes. The system automatically fills in the address from the user profile, and after submission a specialist contacts the resident to confirm details.

This streamlined process shows how digital tools reduce administrative burdens and free citizens from routine tasks. For a city the size of Moscow, such services significantly increase efficiency while making utilities easier and more transparent for millions of people.

Technology Outlook and Export Potential

The current rollout is only the first step toward a more connected utility infrastructure. Future upgrades may include IoT integration, enabling sensors to automatically signal when a meter requires inspection, and big‑data analytics to forecast consumption and optimize municipal resource planning.

These advances also present an opportunity for Russia’s IT sector. Platforms like the one deployed in Moscow can be exported to other countries—particularly across the CIS—where cities face similar modernization challenges.

“Since 2011, Moscow has consistently moved key processes online, building a comprehensive digital ecosystem that links all major information systems. This foundation allows us to rapidly launch not only everyday services that solve routine tasks, but also fundamentally new services that deliver real value.”

Eduard Lysenko

Minister of the Moscow Government and head of the city’s Department of Information Technologies

Successful implementation demonstrates that Russian firms can deliver large‑scale, reliable digital solutions for complex urban systems.

A Nationwide Trend

Moscow’s service is part of a wider national transformation. In the Moscow region, for example, authorities have built an integrated digital management system for utilities. Online services improve transparency in pricing and timelines, while giving residents convenient access to essential municipal functions.

Since 2023, residents in other regions can schedule meter inspections through the Gosuslugi.Dom mobile app. Users simply log in with a verified digital ID, enter meter details, specify the installation location, and select a preferred appointment date.

Systemic Transformation Ahead

Russia’s digital‑utilities initiatives are evolving rapidly. While early efforts focused on simple electronic document processing, today’s platforms support complex, real‑world scenarios tied to residents’ daily needs.

Over the next several years, similar services are expected to become standard across major Russian cities. This momentum creates substantial opportunities for domestic SaaS developers and service providers, further fueling growth in the national IT sector.

The launch of the meter‑inspection service on mos.ru is more than just a convenience tool—it signals a deeper, system‑wide transition that elevates the technological maturity of Russian regions and improves quality of life.