Beeline Business Brings Calls and Messages Together in a Single Interface
The service is designed to minimize the time operators spend searching for information while interacting with customers.
Beeline Business has announced the launch of an omnichannel contact center powered by AI agents and built on its Kontact.II unified communications platform. The service brings calls and chats together in a single interface. Operators can see the full history of interactions with each customer, including messages and calls, order status, previous agreements and the channel through which the customer first got in touch. This eliminates the need to spend time searching for information and allows operators to focus more on helping customers.
AI agents can also be added when needed. They operate around the clock, handling customer requests, checking order statuses and answering frequently asked questions by text or voice in a specified tone.
