Vladimir Bubnov: “Automation Is Accelerating Even Emergency Care”

Russian IT company Kompleksnaya Avtomatizatsiya Biznesa has developed its own solution for automating ambulance station operations – ASU USSMP. The system fully covers organizational needs, from the moment a call is received and dispatched through to compulsory health insurance billing and the transfer of medical data into the Unified State Health Information System (EGISZ). As the company’s CEO, Vladimir Bubnov, notes, well-designed automation improves manageability across projects in any sector.

Helping Faster

– What does the process of digital transformation in healthcare organizations look like, and what role does your company play in it?

– Originally, we founded the company to help businesses solve a wide range of IT challenges. In retail, for example, that means automating accounting, optimizing inventory, and reducing material costs. As a result, employees spend less time on routine tasks, while management gains more time to make informed, strategic decisions.

In healthcare, our focus is on making assistance arrive faster: we reduce the time from a call to ambulance arrival, provide doctors with the information they need to make accurate decisions, collect operational data, and transmit it to the Unified State Health Information System.

– How is infrastructure for effective interaction between business and government – as part of a “digital government” model – being built?

– One of our current projects is aimed at improving both the speed and quality of government decision-making when evaluating documentation submitted by businesses. In this project, we plan to use AI to recognize and analyze the incoming data. The system is still in testing, and the module is being continuously refined.

Internal Competition

– How do you see the development of digital technologies and the transformation of the IT services market?

– From my perspective, the IT sector has evolved at uneven speeds. Early in my career, I had to learn something new roughly every four years. First, it was applications for DOS, then an entirely different language for Windows, then 1C. After that came a long phase of gradual evolution – improvements in reliability and performance, along with the emergence of new capabilities. Now, the market is once again pushing us to rethink established processes.

We chose 1C as our core platform because it allows us to deliver projects for both business and government quickly, efficiently, and at a reasonable cost. But we have long since reached the point where the platform’s capabilities are not always enough. In those cases, we use other programming languages and systems, including AI integration. Importantly, we have learned to do this in a way that feels seamless to the user, so they do not notice any transition between systems.

– Where are you already deploying AI?

– When working with both public-sector organizations and commercial clients, security becomes a central concern. In many cases, any request generated within a system must remain inside that system. That, in turn, requires hosting all necessary software and hardware within a closed environment. Interestingly, setting up our own server infrastructure for developing and testing models turned out to be easier than we had expected.

– If we talk about the growth prospects of the Russian IT solutions market as a whole, what factors will determine business success in the coming years?

– Under sanctions, the IT market is finding unconventional ways to stay connected to global knowledge and technologies. The hope is that this will be enough to maintain technological leadership in certain areas, provided the situation does not worsen. Like any other industry, IT companies need to remain competitive. Automation within IT companies and the use of AI in development processes will drive productivity gains. Those who can address the issue of AI hallucinations will gain a significant advantage in development speed and cost reduction. At the same time, the market will have to deal with an oversupply of mid-level professionals.

Greater Scale, Greater Responsibility

– You mentioned the term “hallucinations.” How can this be addressed?

– When a model starts to hallucinate, it confidently produces information that either does not exist or is not accurate. That can be misleading and create real risks, especially when important decisions or expert guidance are involved. These cases need to be monitored and minimized, because trust in technology ultimately depends on reliability. At the same time, we should not overlook the role of human experts – their involvement remains essential in high-stakes situations.

– What data security challenges arise when scaling automation projects for ERP (enterprise resource planning) systems?

– The main risks are unauthorized access to data, information leaks, and system disruptions caused by increased load. These issues become particularly acute when hundreds of users are working within a system and data is being transferred between multiple branches or, for example, mobile applications. In practice, it is not enough to secure the database alone – security must be ensured at every stage, from access control to encrypted data transmission.

To address this, we use role-based access and integrate with corporate directories so that each user only sees what they are authorized to access. All data is transmitted through encrypted channels, and mobile applications are protected by additional verification layers. The server infrastructure is designed with redundancy and regular security audits to prevent downtime and data leaks.

– Can you give an example of a company that grew alongside you through digital technologies?

– We began working with a major Russian general contractor in the utilities sector when their office had fewer than ten employees. It started with document workflow automation: we implemented specialized 1C solutions to organize the collection, storage, and management of construction documentation. One key priority was automating construction supervision – documents were linked directly to construction sites, new document types were introduced, and specialized reports and automated quality control processes were put in place.

Over time, the company expanded significantly. Today, it occupies multiple floors, and together we have built a full-fledged construction project management system. It supports planning for work, budgets, and payments, and we also developed a mobile application for field engineers.