AI Is Reshaping Russia’s Banking Sector

From fraud detection to real-time customer service, artificial intelligence is becoming a cornerstone of financial operations in Russia.

As of 2025, 80% of Russian banks are using artificial intelligence to automate operations and combat fraud—a 2.5-fold increase since 2021, according to PlusWorld. These technologies are not only speeding up service delivery but also bolstering customer security in real time.

AI now handles up to 70% of customer inquiries through chatbots and voice assistants, slashing operational costs by 20%. For example, neural networks can recognize 70 payment details in two seconds and complete 15 document verification checks, drastically reducing the risk of fraud.

The financial sector remains one of the most targeted by cybercriminals. In 2024, it accounted for 17% of all cyberattacks in Russia. Modern AI systems can detect suspicious activity in seconds—analyzing user behavior, flagging fake documents and deepfakes, and alerting security teams to questionable individuals at ATMs.

These systems are also being used to determine optimal ATM locations and even predict cyber threats before they materialize. Experts agree: AI has become a critical tool in building a safer, more customer-focused banking environment in Russia.