Gosuslugi Dom: Digitalization Reaches the Housing Sector
Record-high monthly usage of the Gosuslugi Dom application, with 4.3 million active users, confirms strong public demand for state-run digital services. Integration with the national messenger MAX significantly expands the platform’s communication capabilities.
Record Reach for a Digital Housing Service
Russia’s Ministry of Digital Development reported that the audience of the Gosuslugi Dom platform (Gosuslugi Dom – Public Services for Housing) has reached 4.3 million monthly active users. Total downloads of the application have exceeded 15 million. These figures point to the successful large-scale rollout of a unified digital tool designed to address housing and utilities needs.
Through the platform, residents submit meter readings, pay utility bills, communicate with property management companies, and take part in online votes of apartment building owners. For the IT sector, the project demonstrates the scalability of high-load government digital services. For users, it delivers tangible benefits – simpler daily procedures, lower bureaucratic friction, and greater transparency in residential building management.
Smart Home Integration and Export Potential
Current results open the door for further platform development. In upcoming updates, developers plan to introduce utility payments by personal account number for all users with verified Gosuslugi accounts. Previously, residents who were not apartment owners had to apply for guest access.
Additional domestic development paths include expanded functionality, potential integration with smart home systems and voice assistants, the introduction of resource consumption analytics, and closer alignment with the national Infrastructure for Life project (Infrastructure for Life). Together, these steps would turn the service from a transactional tool into a data-driven layer of urban infrastructure.
Beyond the domestic market, the accumulated experience of building a comprehensive solution integrated with state accounting systems creates clear export potential. The architecture and operating logic of Gosuslugi Dom could be adapted for countries with similar housing and utilities structures.
From Launch to Mass Adoption
User growth over recent years highlights the platform’s rapid evolution. Gosuslugi Dom launched in 2023 as a digital assistant for the housing sector. By 2025, it had become a full-fledged building management platform. During that period, the service supported 37 percent of all general meetings of property owners, processed more than 30 million meter readings, and handled nearly 20 million payments.
A major milestone came at the end of 2025 with integration into the national messenger MAX, which added a social layer to the service. As a result, 505,000 building-level chat groups were created, bringing together more than 5 million participants. This growth unfolded alongside the broader expansion of the national public services portal, creating a favorable environment for public adoption of new digital tools.
From Niche Product to Everyday Standard
Gosuslugi Dom has effectively moved beyond its startup phase and become a mass, socially significant government service. Sustained, high-frequency use by millions of residents confirms its relevance. Over the next few years, monthly active users are expected to grow to 7–10 million by 2027–2028.
Technological development is likely to focus on introducing artificial intelligence for payment forecasting and the automation of routine requests. Success in the domestic market also increases the likelihood of adapting the platform for international use. In this sense, the digital transformation of one of the most conservative sectors – housing and utilities – offers a clear illustration of how well-designed IT solutions can improve quality of life and raise management efficiency.
