Aeroflot Launches AI-Powered Ticketing Web App for iOS Users

Russia’s flagship airline is rolling out a new AI-enabled PWA that tailors ticket prices in real time and transforms how passengers book flights.

Aeroflot has developed a progressive web application (PWA) for iOS users, designed to streamline the ticket purchasing process. According to Anton Matskevich, the airline’s Deputy CEO for IT, the PWA turns the traditional website into an intuitive app-like experience with clear navigation and helpful prompts.

The core innovation lies in the creation of a digital twin of Aeroflot’s route network. Powered by artificial intelligence, the system calculates optimal ticket prices in real time, boosting revenue through dynamic pricing while offering users the best available deals.

The app was developed by Aeroflot’s IT subsidiary, AFLT-Systems, in collaboration with top Russian universities, as well as experts from Sberbank and MTS. It fully integrates Aeroflot’s loyalty rewards program and is ready for deployment.

Looking ahead, Aeroflot plans to enhance the bot’s capabilities to not only recognize returning passengers, but also communicate with them using personalized tones.