Otello Booking Service Adds AI Assistant to Plan Trips and Answer Traveler Questions
The Otello (hotel booking service) from 2GIS has introduced an AI assistant for travelers. The system supports users throughout the trip-planning process – from choosing a hotel to building a day-by-day itinerary.
To find a suitable hotel, users can describe their needs in plain language – for example, “I’m going to Sochi for the weekend with friends and want a good hotel with a pool.” The AI generates a list of relevant options based on hotel data, partner listings, reference information, and 2GIS reviews. Users can view selected options on a map, save them, or book immediately.
After booking, the assistant can provide a weather forecast and packing tips. Using 2GIS data on restaurants, museums, and attractions, it can also build a full-day itinerary. The company plans to expand the AI’s capabilities to help users choose not only hotels, but also travel destinations.
