Gosuslugi to Let Patients Rate the Quality of Medical Care
Under an order from Russian President Vladimir Putin, the Gosuslugi public services portal is set to introduce a feature by next year that will allow citizens to evaluate the quality of medical care. The system is expected to give the government a new feedback channel while giving patients a mechanism to push for improvements aligned with their expectations.
A nationwide patient satisfaction metric covering the quality, timeliness, and accessibility of medical care is scheduled to appear in 2027. Federal healthcare services are already widely available through the Gosuslugi portal, including doctor appointments, access to electronic medical records, prescriptions, referrals, consultation reports, and diagnostic results. The new feature would add structured patient feedback that could then be compared with data from medical information systems and transformed into analytics by city, region, and type of care.
That could give the Russian government a potential tool for continuous system monitoring. The initiative comes as Russia’s Health Ministry continues its broader push toward healthcare digitalization and the rollout of new national projects. At the same time, the effectiveness of the mechanism will depend on whether patient feedback ultimately influences management and policy decisions.
Green Light for Healthcare Technologies
Russia’s healthcare system may now have an opportunity for deeper structural improvements. For example, the patient satisfaction metric could potentially be integrated directly into Gosuslugi healthcare services so officials can track reactions to specific interactions such as consultations, examinations, or prescription processing. Integration with Yedinaya gosudarstvennaya informatsionnaya sistema v sfere zdravookhraneniya (Unified State Healthcare Information System), known as EGISZ, and regional medical systems could also prove important, especially as the country accelerates its transition to electronic medical documentation. In practice, the new metric may also become a useful indicator for the national Tsifrovaya platforma Zdorovye (Health digital platform).
As patient feedback scales up, manual analysis of complaints and evaluations will become increasingly difficult, making automated classification systems a likely necessity. That creates new opportunities for Russian AI developers. Experience gained from building a national digital healthcare platform – especially one based on domestic AI technologies – could also become an exportable model for countries in the CIS and Eurasian Economic Union.
Healthcare System Digitalization
The new presidential directive builds on trends that have been developing over the past several years. During recent discussions about priorities for 2026, Russia’s Health Ministry described digital transformation as a direction that now “cuts across healthcare objectives.” The shift is already visible in practice. Gosuslugi is evolving into a centralized access point for personal medical data, while EGISZ already contains more than 2 billion electronic medical documents.
By 2030, Russia plans to create a digital medical profile for every citizen and build a unified digital health-management platform. That goal was formalized in a presidential decree issued on May 7, 2024. At the same time, authorities continue expanding the Moscow-developed MosMedII AI platform into the regions, with 74 federal subjects already connected to the system.
A Less Formal Approach to Feedback
The Russian government is gradually expanding the role of Gosuslugi beyond service delivery, turning the platform into a channel for evaluating the quality of social infrastructure. Patients will be able to assess not only whether they received care, but also waiting times, accessibility, communication quality, and the clarity of treatment plans. Most likely, authorities will spend the current year developing the methodology behind the system – including how the metric will be calculated, which data sources will be used, how regional and care-type differences will be accounted for, and how personal data will be protected.
The biggest risk in projects like this is that performance indicators could become purely formal rankings. If patients continue submitting evaluations but see no meaningful improvements, trust in the system could erode. That is why it will be important for the data to drive concrete management decisions that directly benefit residents.
