Russia is developing a digital ecosystem for corporate communications.
Russia is rapidly advancing a unified digital ecosystem for corporate communications, bringing together voice, messaging, video, and automation to improve customer experience and streamline operational workflows.
A Unified Communications Space
At the Digital Solutions Forum, the company MANGO OFFICE presented its UCaaS platform — a single digital environment that integrates telephony, chat, video conferencing, and automated outbound calling.
All channels operate within one interface and are orchestrated by built‑in automation: the system routes requests, initiates callbacks on missed calls, and deploys voice bots when needed. This reduces operator workloads and makes customer interactions smoother, more predictable, and substantially faster.
A Real‑World Deployment
Visitors at the forum were able to test the platform in action, taking on the roles of contact‑center operators and analysts. One of the strongest demonstration cases comes from the Gatchina Clinical Interdistrict Hospital. Previously, the hospital struggled with overload: wait times reached 40 minutes, and hundreds of patient requests went unanswered. After integrating the UCaaS service, the hospital now handles more than 40,000 incoming and 20,000 outgoing interactions each month. The average response time in chat has dropped to just 57 seconds.
The platform automatically calls back missed numbers, supports text‑based channels, creates priority lines, and uses automated voice assistants to schedule services. Each voice bot can process up to 8,000 calls per day. As a result, the hospital gained a unified communication system that improved access to medical care and significantly elevated service quality for residents of Gatchina and the surrounding district.
