Capital Repair Chatbot Launched on MAX in Voronezh Region
Homeowners in apartment buildings in the Voronezh Region can now more easily obtain information about capital repairs through a new chatbot launched by the regional fund on the MAX messenger.
According to the fund, the assistant is designed for tens of thousands of owners of residential and non-residential premises and is intended to eliminate long waits on the phone or visits to the reception office. The service generates answers to common questions from property owners within seconds.
Through the bot, users can find out why contributions are charged, who is exempt from them and what documents are required to receive benefits, check the scheduled repair date for their building, arrange installment payments for outstanding debts or transfer an account to a new owner. A separate section allows users to file complaints about the quality of contractors' work.
Users can also find out what is covered by residents' contributions, including roofs and building facades, elevators and utility systems.
To connect, users need to open the fund's page on MAX and select a menu option, after which the bot will provide an answer based on the request. The fund said the list of chatbot scenarios is regularly expanded and that the service helps reduce the workload on the call center and speed up the resolution of residents' issues.
