Skorozvon Adds Automatic Detection of Declining Calling Numbers
The new feature helps maintain a consistent outbound calling conversion rate without requiring manual monitoring.
The Skorozvon service has released an update to its Call Carousel tool. The system continuously analyzes the phone numbers companies use for outbound calls. When the contact rate for a number begins to decline, the system automatically removes it from the active rotation and replaces it with another number.
Built on the Naumen Contact Center platform, the feature is designed to maintain a stable outbound calling conversion rate without manual oversight.
The system automatically compares the average contact rate across the entire number pool with the performance of each individual number. Any number whose performance deteriorates is replaced with a randomly selected backup number that has not yet been used for outbound calls that day.
