AI Concierge Comes to the “Majordom” App

An AI Concierge Steps In

Testing of a digital assistant has started in the “Majordom” app, which connects residents of modern residential complexes with everyday building services. The AI assistant, developed by Philosoft, is positioned as a personal guide for residents. Available 24/7, it helps issue guest passes, submit requests to property management companies, configure smart home scenarios, and access reference information.

The pilot project is being rolled out in partnership with the property management company Azbuka. The importance of the launch goes far beyond a routine app update. It sends a clear signal to the market: the digitalization of residential services is moving into a phase of active deployment of sophisticated, AI-based products. For residents, this means unprecedented convenience and time savings. For property managers, it offers a practical tool to reduce operational workload by freeing staff from routine inquiries.

From Assistant to Control Hub

The project’s technological potential is significant. Starting with answers to frequently asked questions, the AI assistant can evolve into a full-scale control center for a building’s digital services. A critical next step is deep integration with internal knowledge bases and operational workflows of property management companies. This would allow the system not just to inform users, but to automatically create, route, and track service requests – for example, repair tickets – sending them directly to the appropriate department.

Over the longer term, such assistants could be combined with digital twin technologies – virtual replicas of buildings that reflect the real-time status of all engineering systems. In this scenario, AI would move beyond responding to requests and begin predicting issues, alerting residents and managers to potential risks such as equipment wear or impending failures.

AI usage in the work of property management companies has until now largely remained at the experimental stage. With the rise of widely available generative AI models, interest in AI has surged, and more companies are now attempting to integrate it into their core business processes

Anna Boyarskikh

Product Director, Doma LLC

From Chatbots to Full-Scale AI

Testing the AI concierge is a logical continuation of a long-standing trend toward digitalization in Russia’s utilities sector. The adoption of artificial intelligence in housing services has accelerated in recent years. While only 4 percent of property management companies were using AI in 2023, that figure tripled by 2024.

The most active area of adoption has been resident communications. Even before advanced assistants like the concierge appeared, many property managers and utility providers had introduced chatbots. Often perceived by residents as “robot dispatchers,” these systems successfully handled routine requests – collecting meter readings, notifying residents about scheduled outages, and logging minor maintenance issues. This helped relieve call centers and ensured round-the-clock support.

As a result, the new functionality in “Majordom” synthesizes lessons from previous years, offering a more personalized, integrated, and technologically advanced interface for residents interacting with their building’s digital infrastructure.

A Step Toward Mass Adoption

Testing the AI concierge in “Majordom” represents an important milestone, highlighting the shift from experimental pilots to the creation of mass-market, user-friendly digital services in the housing sector. The project has strong potential to become a new service standard for apartment buildings in major cities.

The rollout of such technologies is a step toward building a transparent, efficient, and comfortable digital living environment. Property management companies that successfully integrate these solutions early stand to gain a substantial competitive advantage in the form of higher resident loyalty.