“Electronic House” Helps Muscovites Tackle Everyday Housing Issues

For more than four years, Moscow residents have been using a digital platform to manage everything from broken lightbulbs to major apartment building repairs.

Moscow’s residents are increasingly turning to Electronic House, a city-backed digital service designed to streamline everyday housing and neighborhood problems. The platform lets users file maintenance requests, track progress, and communicate directly with property management companies online.

According to the Moscow mayor’s office, the service now covers more than 250 categories of issues — from fixing elevators to replacing light fixtures. In the first half of 2025 alone, residents submitted over 190,000 requests. Access is available via website or mobile app, where users can search or browse topics before submitting a ticket.

Key features include transparency — residents can see all requests filed in their building to avoid duplicates; accountability — each case shows its current status and responsible service; and feedback — users confirm or dispute the completion of work within three days after a ticket is closed.

Launched with support from the city’s Department of Information Technology, Electronic House is more than just a digital helpdesk. It also functions as a management tool for apartment complexes, offering residents the ability to participate in polls, submit utility meter readings, pay housing bills, and even connect with neighbors.