Russian Energy Company Deploys AI-Driven Heat Supply Management
New digital tools shift operations from reactive maintenance to predictive control of heating networks.
T Plus, a major Russian energy provider, is rolling out a digital transformation program for heat supply management. The company is moving from reactive аварий response to intelligent, predictive control of its operations. At the industry forum “Effektivnaya RSO: ot standarta k tsifre i kachestvu” (Efficient Utility Providers: From Standards to Digital and Quality), IT director Alexey Kashtanov presented two ecosystem modules – Teplovaya spravochnaya sluzhba (Heat Information Service) and Monitoring povrezhdeniy teplovykh setey (Heat Network Damage Monitoring).
The first product serves as a single interface for residents. It allows the company to notify customers about repairs and service outages and to receive feedback and service requests. This makes the process more transparent for consumers while providing the utility with additional data to address systemic issues in heat supply.
Planning Repairs and Investments
Information about defects and ongoing work is automatically fed into the Heat Information Service from the Heat Network Damage Monitoring system and dispatcher data. According to Kashtanov, the system records not only the location of defects but also their causes, as well as details of planned work and repair outcomes. This gives management a practical tool for planning maintenance and investment programs.
Kashtanov noted that the projects have been successfully implemented across all 16 regions where the company operates. The solutions can be adapted for use by other utility providers and could serve as a universal framework for modernizing heat supply systems.
Earlier reports said artificial intelligence is expected to become part of the future of nuclear energy.
