Strategy ‘IT-Landscape 2025’ Will Give a Powerful Boost to Utility Digitalization

The strategy marks a shift toward deeper automation across core housing and utility operations in Russia. By digitizing key processes, the initiative aligns with global best practices in property and infrastructure management, where automation reduces costs and improves service reliability.

From Routine to Automation

The plan emphasizes smart management systems for residential buildings and public utilities. Automated metering, billing, reporting, and document workflows will significantly reduce administrative burden. A unified digital platform will allow transparent data exchange among service providers, management companies, and residents, replacing fragmented systems and improving communication.

For residents, the strategy will simplify access to services via mobile apps and online accounts — enabling one-click bill payment, meter submissions, and issue reporting.

At the national level, the initiative strengthens technological sovereignty by prioritizing domestic software and hardware, while reducing energy consumption, operating costs, and accident rates.

“The housing and utilities sector is evolving in line with modern trends and consumer expectations. In a world where technology plays a decisive role, the sector is increasingly adopting advanced solutions to improve efficiency and service quality.”

Pyotr Shcherbachenko

Associate Professor at the Department of Corporate Finance and Corporate Governance at the Financial University under the Government of the Russian Federation

Technological Foundation for the Future

Implementation relies on several advanced technologies:

• Smart metering systems using LoRaWAN and NB‑IoT for automated, error‑free transmission of resource consumption data.

• Artificial intelligence and big data tools for analyzing usage patterns, predicting failures, and automating resident interactions through chatbots.

• Digital twins of buildings and engineering networks, supporting predictive maintenance and optimizing operational work.

From Early Steps to Systemic Change

Russia has already taken significant steps toward modernization. Over the past five years, the national project “Infrastructure for Life,” the nationwide GIS Housing and Utilities system, and multiple pilots involving smart meters and automated dispatch systems have laid the groundwork.

Yet “IT‑Landscape 2025” is the first holistic roadmap to synchronize all efforts on the federal level.

The Path Toward a Digital Future

By 2030, major Russian cities are expected to rely heavily on smart utility technologies. The new strategy aims to build a transparent, efficient, and customer‑centric industry. Its success depends on cross‑sector coordination — but the reward is clear: safer, more reliable, and more comfortable living conditions for millions.