Use of Call Center Automation Systems Rises in Russia
The tools help employees manage workloads more efficiently by cutting routine tasks and freeing up time for higher-value work.
The ARGUS Research and Engineering Center tripled its portfolio of long-term contracts in the WFM CC segment in 2025. As the company’s press service told IT Russia, the result was driven by large-scale deployments that began back in 2024. Those projects have now moved into a phase of stable operation and ongoing service support.
The ARGUS WFM CC system is designed for in-house and outsourced call centers with more than 100 operators. It automatically forecasts workloads, builds schedules, and selects shift patterns so that there is always a sufficient number of appropriately qualified operators on the line to handle requests quickly and accurately.
Scalable Architecture and Analytics
In addition, the company has focused on import-independent technologies, scalable architecture, and analytics tools. Its products have successfully passed load testing on the Arenadata Prosperity DBMS and PostgreSQL.
