Mobile App Transforms Property Management in Tyumen and Opens New Horizons
A real estate management company in Tyumen has leveraged a mobile application to digitize operations, enhance customer service, and streamline communication with residents, showcasing Russia's leadership in housing technology innovation.
From Paper Logs to Smart Dispatching
Founded in 2022, Komarovo, a property management company based in Tyumen, has grown from servicing three apartment buildings to nineteen in just three years. Early on, the company identified communication with residents as a critical area for optimization. To meet this need, Komarovo partnered with the IT service 'Dispatcher 24' to implement a full-scale CRM system capable not only of handling requests but also of generating comprehensive analytics. The collaboration led to the rollout of a mobile platform that enabled 24/7 request submissions, automatically routing them to the right specialists. The system has proven highly effective: request losses have dropped to zero, and all data is now securely stored in a digital archive. Residents benefit from real-time request tracking, added transparency, and access to extra services—such as cleaning and waste removal—through just a few taps. Around 70% of homeowners now prefer to use the chat function rather than call. For the management company, the mobile app reduced manual labor by 40% thanks to automated routing. The platform also performs performance analytics automatically, monitoring execution timelines and quality while compiling service provider ratings. This triple-benefit solution improves communication, reduces operational overhead, and provides a scalable model for the broader housing sector.
Five Years of Digital Transformation in Russian Housing
Over the past five years, Russia has actively advanced digital tools in the housing and utility sector. In 2020, the Ministry of Construction began converting all residential documentation into digital form. By 2021, modernization of the GIS Housing and Utilities System (GIS HUS) was underway, complete with a new mobile app. That same year, Sberbank acquired Doma.ai, an online platform for property and resident management, integrating it into its ecosystem to support the digital transformation of housing. In 2022, Moscow developer Magnaseya launched a custom app offering contactless access and a full suite of resident services. In 2023, the Ministry of Digital Development, in partnership with the Ministry of Construction, released the 'Gosuslugi Dom' app—an all-in-one tool for managing housing-related issues. By 2024, Wave Service introduced chatbots to handle requests in commercial real estate, enabling tenants and employees to communicate directly with property managers. These technologies significantly reduce dispatch center load, with 90% of incoming calls processed in just 20 seconds.
Looking Ahead: AI Integration and Global Potential
Russia plans to continue scaling the
Komarovo platform across regions—from Dagestan to St. Petersburg—with potential
integration into GIS HUS for automated data reporting, including utility meter
readings and maintenance logs.
Though designed for the Russian market, the mobile-first, cloud-based
architecture makes it adaptable for international use in countries with similar
housing infrastructures. This initiative is not an isolated case—it is part of
the national project 'Infrastructure for Life,' reaffirming that digital
housing reform is a top priority at both private and federal levels in Russia.
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