MTS Digitizes Half a Million Employment Center Files in Primorye
MTS has rolled out a suite of digital systems for the Primorsky Region Employment Center, cutting document search times to 15 seconds from 50 minutes.
The company has launched a platform called Tsifrovoy arkhiv (Digital Archive), which will house more than 500,000 paper records of local residents. The electronic database speeds up document retrieval while reducing the risk of loss due to physical wear or harsh climate conditions. Archivists freed from manual storage tasks are expected to shift to more substantive work. Over time, a unified access point for archival data could underpin new services, such as the automatic recalculation of pensions.
At the same time, MTS specialists installed electronic queue kiosks in 13 branches of the institution. Visitors no longer spend time waiting in physical lines, while staff can distribute workloads more evenly. The system also includes a real-time feedback collection tool.
