AI Chatbot in EAIST Processes Tens of Thousands of Public Procurement Requests
The use of artificial intelligence in government is making interactions between citizens, businesses and public authorities more transparent, and officials say the capabilities of these technologies will continue to expand.
World Trend
In 2025, Moscow began deploying artificial intelligence tools within the Yedinaia avtomatizirovannaia informatsionnaia sistema torgov goroda Moskvy – EAIST (Unified Automated Information System for Moscow’s Public Procurement) to support users and automate functions in the city’s procurement system. The EAIST chatbot, a virtual AI-powered assistant that answers questions about procurement procedures, system functionality and documentation requirements, was launched in September 2025 and has already processed tens of thousands of requests. Automating user communications has reduced response times and improved usability for procurement participants.
EAIST serves as Moscow’s primary digital platform for conducting state and municipal procurement. Integrating AI tools has made interactions with the system more efficient and more transparent. Users now have simpler access to procurement information, fewer bureaucratic barriers and faster answers to operational questions. As a result, overall procurement efficiency improves. At the same time, digital technologies are taking on a larger role in public administration. Local AI modules can function as elements of digital infrastructure in other regions. Governments in many countries rely on AI to automate routine administrative tasks, and Russia is aligning with this global shift.
Effective Interaction
Experts expect the range of AI functions within EAIST to grow over time. The chatbot is projected to evolve into a more versatile assistant, automatically checking documents and notifications and identifying potential errors when participants prepare procurement applications.
Russian public agencies already view AI as a tool to improve the quality of digital government services. Expanding AI deployment to procurement platforms in other regions could further streamline interaction between businesses and government authorities.
Demand for such technologies is high worldwide. In EU countries and other regions, AI is already used in public procurement to improve transparency and detect potential violations at an early stage. That makes the Moscow-tested technology a potential exportable GovTech product, for example to CIS or BRICS countries.
Expansion of AI
The use of AI in public administration, including procurement, has become one of the most significant trends of recent years. In 2024, EAIST introduced an AI assistant that responded to user inquiries and reduced the workload on technical support teams. In 2025, AI expanded its presence in EAIST, evolving into a full-scale chatbot that handles active incoming requests from procurement participants.
International data show that governments deploy AI to automate procurement data analysis, identify corruption schemes and increase transparency. These tools have demonstrated measurable effectiveness, suggesting that AI adoption will continue to expand across public-sector functions.
New Modules and Export
The rollout of AI within EAIST forms part of a broader strategic transition toward digitizing core administrative processes. It improves user interaction, shortens request-processing times and raises the quality of digital procurement services.
Over the next couple of years, officials expect a significant expansion of the AI assistant’s capabilities, starting with additional support modules for contracting authorities and suppliers. The system may also automate the analysis of procurement proposals, while AI algorithms could be used for forecasting and early risk detection in procurement processes. In the longer term, AI-driven services could be integrated into a unified public-services ecosystem.
